terms & conditions

Purchases and Bookings

By purchasing goods and services from us, including through the use of this website (WWW.WAI-ARIKI.CO.NZ), you confirm that you accept these terms and conditions and agree to comply with them. If your purchase of a good or service is for another person, it is your responsibility to ensure that person has reviewed these terms and conditions and that they agree to comply with them.

Pricing is shown in New Zealand dollars and is inclusive of GST.  Pricing for goods and services may be amended by us at any time and changes will be placed on our website. Variation of pricing may apply on public holidays, peak and non-peak periods. Check our website for pricing updates prior to your visit.

Nothing in these terms is intended to have the effect of contracting out of the provisions of  the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA) except to the extent permitted by those Acts.

Due to the nature of our business it may be necessary to obtain personal information about you.

Prepayments and Cancellations

Please note, prepayment is to be made at the time of your booking. A 100% charge will apply for all the Restorative Journey (Wai Whakaora), Sanctuary (Āhuru Mōwai) and Spa Experience bookings cancelled with less than 48 hours’ notice. Please contact us directly as soon as possible to avoid the late cancellation fee.

Bookings will be fully refunded if cancelled up to 48 hours prior to the time of your scheduled visit.  Bookings canceled with less than 48 hours’ notice do not qualify for reimbursement.

Gift Certificates

Gift Certificates sold through Wai Ariki Hot Springs and Spa are redeemable at Wai Ariki Hot Springs and Spa only. Certificates can be redeemed for any treatment or packages of the same value, or you can upgrade by paying extra. International exchange rates may apply.

Lost or stolen vouchers cannot be replaced. Gift Certificates are not transferable for cash. Gift Certificates are non-refundable. Not valid in conjunction with any other offer or pre-booking. Certificates are valid for 12 months only – no extensions. Admission valid for 16yrs+ only.

Gift Certificates made out for Spa Treatments, or Spa Packages will still need to be booked and paid in advance. Once you have received your voucher please contact info@wai-ariki.co.nz to book your treatment. Please have your voucher number on hand when booking your treatment. 

Gift vouchers do not provide guaranteed entry into the facility.  All bathing and treatment bookings are subject to availability. 

Visiting Wai Ariki Hot Springs and Spa

Wheelchair accessibility
We have accessible parking, change rooms and toilets.

Pool hoists are available in most of our pools and bathing options with the maximum weight of 100kgs. 

At the time of booking, customers should discuss their requirements with our reservations team to help us ensure that the accessible options are available. Some accessible options must be booked in advance to ensure their availability. 

Some of our experiences are not accessible due to the nature of the feature. Please contact our reservations team for more details. 

Age Restrictions
Wai Ariki Hot Springs and Spa bathing and treatment experiences are open to people aged 16 and over only.
 
Food and Drink
No external food or drink is allowed at Wai Ariki Hot Springs and Spa. You may bring a refillable water bottle (non-glass).
 
Mobile phones and cameras
Your mobile phone can be used to read our QR codes and guide you through your journey throughout the venue.
If you wish to take phones, please respect the privacy of our guests by only including yourself or members of your group in the photo frames. Ensure discretion at all times.

Arriving for your booking

Once a booking is made you will receive a confirmation email that will clearly state the arrival time.  This is when your Wai Ariki Hot Springs & Spa experience begins and we recommend that you arrive at that designated time. Customers that arrive after the stated arrival time may have their visit times shortened as we cannot guarantee changes to booking times at short notice. 

We have allowed plenty of time for you to enjoy the Wai Ariki experience, but if you have booked a spa treatment, please allow 15 minutes to change and relax. On arrival our spa receptionist will invite you into the Āhuru Mōwai (Sanctuary) lounge and ask you to complete a consultation form if you haven’t already done so. Your therapist will then discuss your treatment within the privacy of your spa suite.

Responsibility

By entering Wai Ariki Hot Springs and Spa you acknowledge that there are risks and hazards associated with Hot Springs and Spas. While Wai Ariki Hot Springs and Spa takes safety seriously and has controls in place to eliminate and mitigate risks so far as is reasonably practicable, customers must also take reasonable steps to ensure their own safety while at Wai Ariki Hot Springs and Spa. 

Customers must always follow the instructions of staff and signs at Wai Ariki Hot Springs and Spa and must always act responsibly. Customers must follow any reasonable safety instructions from Wai Ariki staff without delay or objection. Customers should notify staff immediately in the event of any injury, risk of injury, or if feeling unwell. If you are feeling unwell before your booking, please contact us to reschedule.

By entering Wai Ariki Hot Springs and Spa you accept the risk of personal property loss or damage while at the property and acknowledge that you are responsible for ensuring the safety of your personal property while at Wai Ariki Hot Springs and Spa.

Eviction Notice

Wai Ariki Hot Springs and Spa reserves the right to refuse entry or evict any person(s) from the premises immediately and without notice or refund if you are in breach of any of these terms, or for any disturbances or unruly behaviour causing disruption to other guests or any other reasonable reason. 

General Terms and Conditions

We reserve the right to make changes to these terms and conditions at any time with changes being placed on our website. Customers will not be personally contacted. Check our website for updates prior to your visit. Customers will be required to accept and comply with any updates to the terms and conditions as part of their booking and/or visit to Wai Ariki Hot Springs and Spa.

All information contained on this website, including but not limited to – imagery, graphics, text, product details, logos, and text is for the exclusive use of Wai Ariki Hot Springs and Spa and may not be copied, altered, or reproduced without our prior written permission. 

Limitation of Liability

Except as expressly otherwise provided by the Consumers Guarantees Act (CGA), the FTA (Fair Trading Act) or any other statutory requirement:

If you acquire goods or services from us for business purposes, both parties agree that the transaction is in trade. The goods and services are supplied and acquired in trade, and all warranties, conditions and terms implied by the CGA are excluded to the fullest extent allowed by law. Both parties acknowledge and agree that it is fair and reasonable to be bound by this clause.

Privacy

Please refer to our Privacy Statement found HERE for details of how we collect, use, store and disclose your personal information.

Force Majeure

We are not liable for any failure or delay in fulfilling our obligations under these terms if it results directly or indirectly from causes beyond our reasonable control.