Wai Ariki is open every day except Christmas Day.
Restorative Journey (Wai Whakaora)
Pools: 9:00am – 10:30pm (Latest arrival 8:15pm)
Private Pools: 9:00am – 9:00pm (Latest arrival 8pm)
Sanctuary (Āhuru Mōwai)
Pools: 9:00am – 9:00pm (Latest Arrival 7:30pm)
Spa Treatments: 10:00am – 7:30pm
Café
Sunday to Thursday: 9:00am – 5:30pm
Friday and Saturday: 9:00am – 7:00pm
Wai Ariki Hot Springs and Spa is great in all seasons. We have warm geothermal pools for cooler days and cold plunge pools for those warmer days. Some areas are covered but open, and the air temperature varies according to season. Other areas are temperature-controlled.
• Wear comfortable attire on arrival
• Swimwear attire only for bathing
• Recommend waterproof footwear eg. thongs or sandals in wet areas
• Recommend you do not wear jewellery in the springs as minerals may cause tarnishing
We highly recommend that you remove all jewellery before entering the pools as mineral water will tarnish silver jewellery and some gold. In such cases, you can clean it, or a jeweller will be able to assist you.
All individuals must wear proper swimming attire at all times which includes inside the Restorative Journey (Wai Whakaora), Sanctuary (Āhuru Mōwai) Pools and/or other bathing experiences.
Clothing such as t-shirts and other absorbent materials e.g., cotton, are not permitted. They carry the potential to transport air and waterborne contaminants and/or their fibres can obstruct the pool filters.
Upon arrival and once checked in, you will proceed to the changing rooms to change into your swimwear.
If you have booked a Sanctuary (Āhuru Mōwai) spa treatment, please change out of your wet swimwear and into the disposable underwear and robe in the spa change rooms before entering the spa lounge area.
Please note that your confirmation email will clearly state an arrival time. This is when your Wai Ariki Hot Springs and Spa experience begins, and we recommend that you arrive at that designated time, Or at least 15 minutes before your experience.
Yes, Wai Ariki Hot Springs and Spa is suitable for adults 16yrs + only.
In the Sanctuary (Āhuru Mōwai) we have private geothermal baths which can accommodate 1 person for each session.
In the Restorative Journey (Wai Whakaora) we have private pools for 2-4 people maximum, along with our private mud baths for 1-2 people.
Private use of any area can be arranged with our concierge as a group booking.
Your mobile phone can be used to read our QR codes and guide you through your journey throughout the venue.
If you wish to take phones, please respect the privacy of our guests by only including yourself or members of your group in the photo frames. Ensure discretion at all times.
To avoid disappointment, we strongly recommend that you book in advance and include all members of your party in your booking. Prepayment is expected at the time of booking or prior to your arrival.
Depending on availability, we may accommodate guests who have not booked in advance, but this is not guaranteed. Upon arrival our reception team will advise you of what experiences are available at the time.
A 100% charge will apply for all the Restorative Journey (Wai Whakaora), Sanctuary (Āhuru Mōwai) and Spa Experience bookings cancelled with less than 48 hours’ notice. Please contact us directly as soon as possible to avoid the late cancellation fee.
Prepaid and cancel = not refundable, unpaid = 100% charge.
Please contact our reservations team for assistance. Please note: You will be unable to reschedule an “on the day booking” into the future as this falls within our cancellation policy of 48 hours notice, however you can change the booking to another time on the same day, subject to availability.
You will receive an email confirmation once your booking has been made.
Sanctuary Spa (Āhuru Mōwai) – Locker with a towel, robe and disposable underwear
Restorative Journey (Wai Whakaora) – Locker with a towel and robe
Private Pool (Puna Tūmataiti) – Towels, Robe and drinking water
Geothermal Bath (Ngāwhā) – Towels, face and wash cloths
Please bring your own swimwear and waterproof footwear.
Gift Certificates can be purchased online here over the phone, or in person at reception.
Gift Certificates can be redeemed online or over the phone. If your purchase exceeds the gift card’s balance, you can pay the difference at the time of booking via a credit card. See Terms and Conditions.
Yes, Gift Certificates can be re-gifted. If a booking has been made, please call our reservations team to modify the booking. Identification may be required.
Gift Certificates cannot be extended beyond the validity date.
No external food or beverages is allowed at Wai Ariki Hot Springs and Spa. You can bring a refillable water bottle (non-glass). Food and beverages can be ordered in advance or upon arrival from our Cafe.
We will certainly aim to cater to your dietary requirements and preferences. Please advise us at the time of booking and we will attempt to provide a suitable solution.
We have mobility accessible parking, change rooms and toilets.
Our Restorative Journey (Wai Whakaora) pools and Private Pools are accessible, and some pools offer hoists at the weight or 100kgs. Some of our experiences are not accessible due to the nature of the feature. Please contact our reservations team for more details.
Yes. If you have booked a Spa Treatment experience, upon arrival at the Sanctuary (Āhuru Mōwai) you will complete a spa consultation form. Your dedicated spa therapist will discuss this with you prior to your treatment.
If you have booked the Restorative Journey – Wai Whakaora and you are pregnant or suffer from high blood pressure we are unable to accommodate you. If you have any further questions, please contact us directly on 07 349 7111.
Your well-being and your baby’s well-being is our priority. Bathing is not available during pregnancy. However, we do provide a safe and specialised pregnancy massage treatment which we encourage you to experience.
The pregnancy massage is designed and ideal to nurture and relax body and mind. This is available for pregnancy passes 12 weeks of pregnancy.
To maintain the highest standards of health and safety, regular maintenance is carried out each day. From time to time some facilities may be temporarily unavailable. We always try to minimise disruption.
No. We hope to offer luxury accommodation in the future, in the meantime there are many accommodation options close by.
Operating Hours
Wai Ariki is open every day of the year except Christmas Day.
Restorative Journey Wai Whakaora
2 Hour Cultural Wellness Experience
Daily: 9:00AM – 11:00PM (Latest arrival 8:30PM)
Bathing
Daily Morning: 8:45AM – 10:45AM (Latest arrival 10:30AM)
Daily Evening: 7.45PM – 9:45PM (Latest arrival 9:30PM)
Private Pools
Daily: 9:00AM – 10:00PM (Latest arrival 9:30PM)
The Sanctuary Te Āhuru Mōwai
Sanctuary Pools
Daily: 9:00AM – 5.00PM (Latest arrival 4:30PM)
Spa Treatments
Daily: 9:00AM – 6:00PM
Café
Sunday to Thursday: 9:00AM – 5:30PM
Friday and Saturday: 9:00AM– 7:00PM
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