career opportunities – Join Our Whānau

If you are interested in any of these positions, apply online or in person at: Wai Ariki Hot Springs and Spa, 1047 Whakaue Street, Rotorua 

Or email Operations Manager Sally on scarr1@waiariki.co.nz. Please include your CV and Cover Letter and clearly state the position you are applying for. 

Our Kaupapa Ngāti Whakaue Māori principles – manaakitanga, whanaungatanga, and aroha – are at the heart of what we do, shaping our values:

Wai Māori – Honouring our whakapapa, the wisdom of our ancestors, and the healing essence of water, with authenticity and kaitiakitanga at heart.

Wai Mana – Guided by trust, integrity, and spiritual strength, delivering authentic, transparent, and meaningful wellness experiences.

Wai Ora – Restoring body, spirit, and soul through sacred waters, rejuvenating mauri and wairua.

Wai Manaaki – Nurturing others with kindness, respect, and compassion, fostering connection and care.

Join our Whānau


We are looking for passionate people to join our whānau and help shape New Zealand’s only Luxury Cultural Wellness Spa.

This is a rare opportunity to be part of something unique – guided by a strong Ngāti Whakaue Māori cultural story to create a world-class Spa and Wellness facility.

Marketing and Communications Coordinator

We are seeking a dynamic and detail-oriented Marketing and Communications Coordinator to support the Marketing and Communications Manager in driving visitor engagement, enhancing brand visibility, and delivering impactful campaigns.

Reporting to the Marketing Manager, this role is ideal for someone passionate about wellness, and storytelling, with a strong ability to create content for different platforms.

This role plays a key part in shaping how Wai Ariki shares its unique cultural story with the world and supports the growth of Rotorua’s tourism sector.

Full time role – Please email your CV and cover letter to kgunn@waiariki.co.nz

Applications close 30 March

Operations Manager

The Wai Ariki Hot Springs and Spa Operations Manager, reports directly to the General Manager and is responsible for the efficient daily operations & ensuring profitability, client satisfaction and efficient operating methods are maintained.

You will be supported by a strong management team as you develop and execute plans through collaboration and engagement with the leadership team to ensure the provision of consistent quality services and experiences to guests.

Applications close 30 March

Spa Therapist


At Wai Ariki Hot Springs and Spa, we believe in creating a serene escape where our clients can relax, rejuvenate, and restore balance. We’re expanding our team and seeking a skilled and passionate Spa Therapist to join our wellness family.

– Certified massage or spa therapist qualification 
– Experience in massage therapy, aromatherapy, or beauty treatments (preferred) 
– Warm, professional, and client-focused personality 
– Excellent communication skills 
– Passion for wellness and holistic care 
 
Permanent part-time and casual positions available. 

Spa Attendant

The Spa Attendant position plays a key role in creating a welcoming, safe, and relaxing environment for all guests. These roles require a high level of professionalism, strong customer service skills, and the ability to supervise guest activity while maintaining a calm and friendly presence.

Experience with life guarding and first aid beneficial.

Permanent part-time and casual positions available

Operating Hours

Wai Ariki is open every day of the year except Christmas Day.

Restorative Journey Wai Whakaora

2 Hour Cultural Wellness Experience
Daily: 9:00AM –
Last entry 8:30PM

1 Hour Bathing
Daily: 9:00AM –
Last entry 9:00PM

Private Pools
Daily: 9:00AM –
Last entry 9:00PM

The Sanctuary Te Āhuru Mōwai

Spa Treatments
Daily: 9:00AM

Café
Sunday to Thursday: 9:00AM – 5:30PM

Friday and Saturday: 9:00AM– 7:00PM

Contact Us