career opportunities – Join Our Whānau
If you are interested in any of these positions we invite you to apply online or you can personally deliver your CV including a Cover Letter to Wai Ariki Hot Springs. Please ensure you highlight what position you are applying for.
Kaimahi Wanted…. Apply Within or Online
Kaimahi wanted… apply within or online
We are looking for passionate people to join our whānau and help shape New Zealand’s only Luxury Cultural Wellness Spa.
This is a rare opportunity to be part of something unique – guided by a strong Ngāti Whakaue Māori cultural story to create a world-class Spa and Wellness facility.
Our Kaupapa Ngāti Whakaue Māori principles – manaakitanga, whanaungatanga, and aroha – are at the heart of what we do, shaping our values:
Wai Māori – Honouring our whakapapa, the wisdom of our ancestors, and the healing essence of water, with authenticity and kaitiakitanga at heart.
Wai Mana – Guided by trust, integrity, and spiritual strength, delivering authentic, transparent, and meaningful wellness experiences.
Wai Ora – Restoring body, spirit, and soul through sacred waters, rejuvenating mauri and wairua.
Wai Manaaki – Nurturing others with kindness, respect, and compassion, fostering connection and care.
Guest Experience Supervisor
The Guest Experience Supervisor will oversee the overall evening spa operations. This role ensures a seamless guest experience by leading staff, maintaining high service standards, upholding Māori cultural values, and managing facility safety, cleanliness, and operational efficiency.
– Oversee evening operations, ensuring a smooth and relaxing experience for all guests
– Lead and support spa, reception, and operations staff to maintain high service standards
– Uphold and incorporate Māori cultural values in guest interactions and service delivery
– Handle guest inquiries, concerns, and special requests professionally
– Conduct safety and cleanliness checks throughout the facility, ensure working spaces are clean and presentable to a 5-star standard
– Monitor spa facilities, including pools, saunas, and amenities, ensuring top condition
– Experience in leading teams
– Address operational issues and report key updates to management
– Holder of a Manager license preferred, other wise holder of a LCQ
Hours: 2.30pm to 11pm per shift (including some weekends).
Positions: Full time
Spa Therapist
Spa Therapist
At Wai Ariki Hot Springs and Spa, we believe in creating a serene escape where our clients can relax, rejuvenate, and restore balance. We’re expanding our team and seeking a skilled and passionate Spa Therapist to join our wellness family.
– Certified massage or spa therapist qualification
– Experience in massage therapy, aromatherapy, or beauty treatments (preferred)
– Warm, professional, and client-focused personality
– Excellent communication skills
– Passion for wellness and holistic care
Positions: Permanent part-time and casual available.
Spa Attendant / Guest Experience
These roles provide high levels of professionalism, customer supervision and service, safety and guidance around all pool areas. Ensure a smooth and comfortable experience for guests by greeting them, providing orientation and maintaining cleanliness. Experience with life guarding and first aid beneficial.
Casual positions available.
How to Apply
If you are interested in any of these positions, apply online or in person at:
Wai Ariki Hot Springs and Spa
1047 Whakaue Street, Rotorua
Or email our Operations Manager Sally on scarr1@waiariki.co.nz
Please include your CV and Cover Letter, and clearly state the position you are applying for.
Operating Hours
Wai Ariki is open every day of the year except Christmas Day.
Restorative Journey Wai Whakaora
2 Hour Cultural Wellness Experience
Daily: 9:00AM – 10:00PM (Latest arrival 8:30PM)
Bathing
Daily: 9:00AM – 8.30PM
Private Pools
Daily: 9:00AM – 10:00PM (Latest arrival 9:00PM)
The Sanctuary Te Āhuru Mōwai
Sanctuary Pools
Daily: 9:00AM – 5.00PM (Latest arrival 4:30PM)
Spa Treatments
Daily: 9:00AM – 6:00PM
Café
Sunday to Thursday: 9:00AM – 5:30PM
Friday and Saturday: 9:00AM– 7:00PM
